Telehealth Services

In response to the COVID-19 pandemic, we have expanded our healthcare services into virtual care, offering telehealth appointments with many of our providers.


What is a Telehealth Visit?

A telehealth visit  is a real-time, virtual visit with your provider that allows you to simply use your mobile device or computer for your appointment. You can meet with your doctor from the comfort of your home or wherever you may be. Depending on your needs, your provider will determine whether a telehealth visit is right for you.

How Do I Schedule My Telehealth Visit?

Simply call our office as you normally would to schedule an appointment, and let us know that you are interested in a telehealth visit. You will be asked to provide our staff with your email address. Then, our staff will web enable you to attend your virtual appointment.

Accessing Our Patient Portal:

  1. Go to your app store and download the healow app. For full information on how to find, download, and use the healow app, please click here.
  2. Open the app and find Doctor Tran by using the office phone number (408) 223-8818 or using the code EFGHBA
  3. Once you are done registering, you will be able to see your upcoming appointments. If you don’t see any future appointments, then please call in to schedule.

Other Supported Platforms:

Healow will work best for your telehealth visit. However if you are not able to download healow app, you can also access telehealth through your:

Tips for a Great Experience

Once you’ve booked your telehealth visit, check out these tips to get the most out of your scheduled appointment:

Prepare Your Mobile Device or Computer
  • Check that the program you will be using to connect is fully updated.
  • Open the program and become familiar with the features.
  • Be sure you have adequate battery life.
  • Close any unnecessary programs.
  • Ensure your connection is strong – be it internet or a mobile service signal.
Set Up for Quality Sound
  • Find a quiet space where you are unlikely to be interrupted during your visit.
  • By using earbuds with a microphone, or a headset, you will make it easier for you and your provider to hear each other.
See and Be Seen
  • Be sure you have good lighting. Use overhead lights and avoid light from windows, which can cause glare.
  • Position your camera correctly. Place it at eye-level so your head and shoulders are fully visible.
Dress Appropriately
  • Ensure that your provider can clearly see the area which is causing you pain or discomfort. For example, if your issue is with your arm, wearing short sleeves may help your provider see the concern you are describing.
Decide if You Need Assistance
  • Sore throat? Need to show movement? You might need someone to help you show your provider your area of concern by holding a flashlight or your mobile device.

NOTE: if you are experiencing chest pains, shortness of breath, seizures or a head injury, call 911 or go to the ER immediately.

We’re Here for You

At Thang D. Tran, M.D., we are committed to providing you with the highest quality medical care, regardless of where you are. Reach out to us today and schedule your telehealth or in-person visit.